Terms & Conditions
These terms apply to products ordered via the Internet, Aeeza mobile phone app and over the phone.
1. Order process
1.1 Our display of products on our website is an invitation and not an offer to sell those products to you.
1.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 1.5 below).
1.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
1.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.
1.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us (or the relevant retailer in relation to certain sales which are facilitated by us) will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledging e-mails. Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be collected for full refund.
1.6 The contract will be formed at the place of dispatch of the products.
1.7 All orders that you place on this website will be subject to acceptance in accordance with clause 1.5 of these terms and conditions.
1.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
2.1 Payment may be made by the methods indicated in our payment options. If paying by gift card or credit note for delivery elsewhere, where your gift card balance is more than the amount of your order, we will deduct the total from your gift card, and leave any remaining balance on the gift card.
2.2 You will be charged the current price for buying products from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For delivery to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
2.3 A delivery charge will be applied at checkout, please view our delivery charges.
2.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
3.1 We deliver to any UK address including most British Forces Post Offices. We also offer international delivery to a number of countries, please see International Delivery for list of countries we can deliver to. All orders for international deliveries are subject to our International Terms and Conditions. We do not deliver to PO Boxes, orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the products. We also deliver to the Republic of Ireland.
3.2 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advice that a delivery has been attempted. and that the product(s) have [either been left with a neighbour or returned to the warehouse.
3.3 For Next Day Home deliveries please be aware that orders will only be delivered the next working day if the order is placed before 4pm. If the order is placed after 4pm the order will be processed but delivery will not arrive until the second working day. Working day means all days from Monday to Friday, excluding bank holidays.
3.4It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.
3.5 For any orders delivered to freight forwarding companies, Hotels, B&Bs, storage and relocation companies nominated by you as accepting delivery on your behalf, we shall have no liability to you in respect of any product which is damaged following acceptance of the delivery by these locations on your behalf. These goods are at your risk on and after delivery to these locations and/or carriers.
3.6 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
4. Cancellation & Returns
4.1 If,for any reason, you wish to do so you have the right to cancel any order you have placed). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013. To cancel please return via one of our return options. The following procedures will apply:
4.2 You can either e-mail or telephone our Online Customer Services Team via the details on our contact us page. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please return them to us. Most products can be returned by post or our Customer Services department who can arrange for them to be collected and in the mean time you must take reasonable care of them.
4.3 For instructions on how to return an order, please visit Returns, Exchanges & Refunds. You will be charged for collection of Courier returns in accordance with our returns procedure.
5. Clearance section
5.1 The reductions shown are reductions from the original price charged on the website.
6.1 All measurements are approximate.
6.2 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
6.3 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
6.4 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
6.5 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
6.6 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
6.7 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
6.8 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
6.9 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
6.10 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS